Thank you for shopping with us! We strive to provide the best service to our customers by ensuring your product arrives safely and promptly. Please take a moment to review our shipping policy to better understand the process and the options available.

1. Order Processing

• Processing Time: Orders will be processed upon receipt of payment. Orders are only processed during regular business hours, Monday through Friday, excluding holidays.

• Order Confirmation: Once your order is placed, you will receive an order confirmation email. A tracking number will be provided once your order has been shipped.

2. Delivery Times

• Delivery times may vary based on your location, shipping carrier, and external factors such as weather or holidays.

3. Shipping Rates

Shipping rates are calculated at checkout based on the destination. You will be able to view the final shipping cost before completing your order.

4. International Shipping

• For international orders, please note that additional customs duties, taxes, or fees may apply based on your country's regulations. The customer is responsible for any additional costs incurred during customs processing.

• International shipping may take longer depending on the destination country’s postal service.

5. Shipping Restrictions

Due to the nature of ophthalmic equipment, some products may have shipping restrictions. If your order includes a product that cannot be shipped to your location, we will notify you promptly and offer alternatives or issue a refund.

6. Damaged or Lost Shipments

• Damaged Items: If your order arrives damaged, please contact us within 7 days of receipt with photos of the damage and your order details. We will assist you in arranging for a replacement or refund.

• Lost Shipments: If your order is lost in transit, please contact us immediately. We will work with the carrier to resolve the issue and ensure you receive your products.

7. Address Accuracy

Please ensure your shipping address is accurate and complete at the time of checkout. We are not responsible for delays or missed deliveries due to incorrect or incomplete address information.

8. Return and Refund Policy

For detailed information on how to return items or request a refund, please refer to our Return Policy page.